Customer Service Representative

Company Name:
Kinder Morgan
Customer Service Representative
Job ID #:10260 Location:LA-GEISMAR
Functional Area:Customer Service Position Type:Full Time
Experience Required:1 - 3 Years Relocation Provided:
Education Required:High School Diploma
Position Description
The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.
o Interact with all customers which include maintaining all customer paperwork. Provide general and account information in regards to customer inquiries.
o Interact with customers and surveyors, regarding orders and product movements.
o Work with operations, co-workers, scheduling, measurement, inspectors, UP Railroad and customers to reconcile custody transfer volumes. Utilizes knowledge of inventory system in responding to report request and inquires.
o Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, enter gauges, generate plant operating orders.
o Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close.
o Respond to requests for product throughput analysis from various departments and customers.
o Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.
o Generate bills-of-lading for truck activity. Distribute daily truck rack BOLs to operations. Distribute daily truck rack weight tickets to customer.
o Prepare rail road switch list.
o Provide general office duties; such as typing, filing, faxing, mail-sorting.
o Ensure that all reports, records, and documentation is kept orderly and current.
o Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan.
o Perform job in accordance with company policies and procedures.
o Other duties as assigned.
Position Requirements
oHigh school diploma or equivalency.
o Some college or a college degree is preferred.
Experience / Specific Knowledge:
oIntermediate computer skill; with above average skills in MS Excel, Word, and Outlook.
o Basic math skills (addition, subtraction, multiplication, division, decimals, and fractions).
o Knowledge of GALAHAD is desirable.
o Interpersonal skills and strong verbal and written communications skills are required.
Certifications / Licenses / Registrations:
oAbility to obtain TWIC (Transportation Worker Identification Credential) as offer by the TSA (Transportation Security Administration).
Competencies / Skills / Abilities:
oCustomer-oriented and able to work in a team environment
o Must consistently demonstrate a courteous, professional attitude when handling customer inquiries, as well as interacting with co-workers.
o Ability to handle non-routine customer requests, problems and decision-making.
o Must be able to take directions from supervisors, keep required work schedules, focus attention on details, adhere to operational procedures and follow work rules.
o Must be self-motivated and capable of working with minimal supervision and/or direction.
o Successful completion of background screen and drug test upon job offer.
Physical Demands:
o Must be able to sit, stand, and walk for extended periods of time.
Working Conditions:
oOffice environment.
o Must be willing to work overtime, as required.
Preferred Education / Experience / Certifications / Abilities / Competencies / Skills:
oExperience and knowledge in the Bulk Liquid Terminal industry is preferred.
o Basic scheduling functions are desired.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Representative
Lafayette, LA Security Finance
Customer Service Representative
Amite, LA Security Finance
Customer Service Representative
Arcadia, LA Security Finance
Customer Service Representative - Work From Home
Metairie, LA SYKES - @ Home
Customer Service Representative
Baton Rouge, LA Check Into Cash
Customer Service Representative
Shreveport, LA Teleperformance USA