IT Analyst

What is the position?
The IT Analyst will provide a high level of hardware/software support to company's end users with ticket management activities. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
What will you do?
As an IT Analyst you will:
Provide Application and Desktop Support services. This includes: troubleshooting for PC, network, server, phone, printer hardware and software, mobile devices, handhelds.
Participate in technology refresh projects, provide in-person, desk-side and remote support to business users.
Serve as the initial point of contact for troubleshooting all IT related problems.
What are the requirements?
Excellent customer service, interpersonal and communication skills.
Strong prioritization skills.
Ability to adapt to changing technologies and learn new technologies.
Bachelors in Information Technology or Associates plus 3-5 years of Experience.
Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
Desktop/Laptop Imaging experience.
Hardware & software application maintenance and support.
Perform asset management requirements.
Comply with IT department processes and procedures.
Comply with IT security policies.
Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users.
Experience with MS Office 2007/20010, Office 365, Lync, Windows 7, Antivirus, Ghost, Internet Explorer, Active Directory, Android/Windows Mobile Devices/iPhone support, Citrix, Remote Assistance/ Remote Desktop, HP Desktop/Laptops, and Multi-Function printers.
You would be really happy working here if:
You can grasp complex subjects and effectively strategize how to achieve optimal results.
You understand how to navigate the ever-changing world of technology and how to use it to keep the business ahead of the curve.

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