HP - Deskside Support Engineer - Geismar, LA

Desktop Support Engineer job in Geismar, LA Apply for a Desktop Support Engineer job in Geismar, LA with a Fortune 20 company .
Candidates should have experience performing a wide array of onsite problem determination and resolution processes of desktop hardware and software by means of system administration, hardware maintenance, repairs, software installations and general configurations and support.
This position will be centered on a client site and will require excellent customer service skills and a high level of professionalism.
The candidate will be responsible for providing technical management within a team in a technologically difficult environment.
Job Description Technical Delivery Main responsibilities for this role (but not limited to):
Will have knowledge of support procedures for many applications including PCs, laptops, office phones, and mobile devicesWill be required to not only perform IMAC activities, but lead a deskside team of professionals in order to provide the client with optimal business resultsEstablish, monitor and analyze performance metrics to ensure clients' needs are properly met.
Install new / rebuild existing PC's configure hardware, peripherals, services, settings, directories, storage, among others.
Perform daily system monitoring, verifying the integrity and availability of all hardware.
Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, voice/video and network facilities as it relates to the deskside environment.
Lead the deskside team to gather, record, and address all necessary issues with hardware devices and client software.
Verifies completion of all scheduled jobs, including backups.
Resolves problems and performs IMACs within all client SLAs.
Provide on-going education and training to users.
Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
Analyzes business processes, assesses and defines customer specifications and requirements, proposes business solutions and services needs to satisfy customer requirements, and facilitates solution design, building and testing.
Knowledge and skills required:
Project management skills in a wide array of topics.
Demonstrated strong client communication/interaction and business skills.
Troubleshooting abilities consisting of Windows XP/ Windows 7 operating systems, network infrastructure, network configuration and PC hardware.
Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).
Very strong interpersonal and collaborative skills.
Excellent written and verbal communication skills.
Ability to remain current with changing technology as it relates to Customer Support.
Knowledge of multiple computer software applications.
If you are looking for an exciting opportunity with a Fortune 20 company in the IT field, apply to this Desktop Support job in Geismar, LA to start the next step in your career!

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Sales Growth and Support Intern
Lafayette, LA LHC Group
Marketing Associate Assistant - Hammons, LA
Hammond, LA Aramark
Shreveport, LA Compass Group, North America
Experienced Field Engineer - Legacy Alstom Gas...
Baton Rouge, LA FieldCore
Maintenance Representative - Staybridge Suites...
Baton Rouge, LA IHG
Elementary Engineering Teacher
Baton Rouge, LA BASIS.ed